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CARD MANAGEMENT

Stay in control of your spending with customizable card controls and robust security features.

Card Management Tools

Our card management tools give you complete control over your spending and security. Access your personalized dashboard to view transactions, set spending limits, and quickly lock or unlock your card. With real-time alerts and customizable settings, you can monitor your account activity and protect your finances anytime, anywhere.

How to Access:

For our mobile app: Select the Card Management link located on your credit card account or select the "More" section at the bottom right, and select "Card Management"
For OnlineAccess: Select the Card Management link located on your credit card account tile or select “Additional Services” and select “Card Management”

Manage Your Card with Powerful Self-Service Tools

Alerts & Controls*

Provides member the ability to control spending based on amount, merchant, location, etc.

Rewards**

Review or Redeem your earned Rewards balance(s) on your Visa Signature, Platinum Points, or CITY SC Visa credit card.

Balance transfer

Allows you to move an unpaid balance from another credit card issuer to your Together Credit Union Credit Card.

Set Travel Notice

To note your card with travel details when planning for purchases outside of your normal spending area. This reduces denied purchases that can occur due to suspicious activity.

Duplicate Card

Requests a new replacement debit or credit card with the same card# to be shipped via postal mail.

Report Lost/Stolen

To add a block and prevent fraudulent activity on a credit or debit card that has been lost or compromised.

Close Card

Allows member to permanently close debit or credit card with no new replacement. Card is not lost or stolen.

Card Statements

View or Download past statements showing credit card activity.

Notifications

Update how you wish to be notified of preferred card activity and alerts. (via text or email)

*Applicable to credit cards only

**Applicable to Visa Signature, Platinum Points, & CITY Visa credit cards only

Frequently Asked Questions

How can I notify the credit union that I will be traveling?

We recommend placing travel notices on your cards before traveling. Login to Mobile or OnlineAccess. Select More or Additional Services, then Card Management. Then select the Set Travel Notice button.

Please be sure to place your travel notice at least one business day before leaving.

How can I control when, where, and why my debit or credit card is used?

With Card Management, you can:

- Turn your debit or credit card On/Off
- Control or block your card for specific transaction types
- Report your card lost or stolen
- Set travel notices and more!

Credit Card Tools & Features:
- Card Status (On/Off)
- Rewards
- Balance Transfer
- Alerts & Controls
- Set Travel Notice
- Duplicate Card
- Report Lost/Stolen
- Close Card
- Notifications
- Card Statements

How to Access:
For our mobile app: Select the Card Management link located on your credit card account or select the "More" section at the bottom right, and select "Card Management"

For OnlineAccess: Select the Card Management link located on your credit card account tile or select “Additional Services” and select “Card Management”

Debit Card Tools & Features:
- Card Status
- Alerts & Controls
- Notifications
- Set Travel Notice
- Duplicate Card
- Report Lost/Stolen
- Close Card

How to Access:
For our mobile app: Select the "More" section at the bottom right, and select "Card Management"
For OnlineAccess: Select “Additional Services” and select “Card Management”

Please see our Card Management Page for more details.

How do I enroll my card in Apple Pay / Samsung Pay / Google Pay?

Note for all digital wallet users: if you have changed your phone number recently or if you do not receive the One-Time Passcode verification Text, you may need to contact your local branch or our member contact center to finish the enrollment process.

Apple Pay
- For Apple devices, locate and open the Wallet app (this should be pre-downloaded)
- Click the + button located in the top right portion of the screen
- Enter your debit card information
- Accept the Terms and Conditions
- You will be prompted to verify your card via text message
- Enter the code that was sent to you and you're all set!

Google Pay
- For Android users, download and open the Google Pay app
- Click the "Payment" tab at the the bottom of the screen
- Click the "+ Payment Method" button
- You are then able to take a picture of your debit card or enter the details manually
- Accept the Terms and Conditions
- You may be prompted to verify your card via text message
- Enter the code that was sent to you and you're all set!

Samsung Pay
- Android users can also download Samsung Pay via Google Play Store
- Create your Samsung account (or sign in)
- For fingerprint verification, tap "Use Fingerprint" then follow instructions (click "skip" to use the PIN method)
- Enter a backup password and tap "Continue"
- Once this setup is complete, enter your debit card information
- Accept the Terms and Conditions
- You may be prompted to verify your card via text message
- Enter the code that was sent to you and you're all set!

Where do I find Express Entry?

The Together Credit Union Express Entry gate is located at the SOUTHWEST GATE of Energizer Park. This is the gate at the corner of Market Street and 22nd, near the Pillars of the Valley Monument. Look for the "Express Entry" sign under the CITY Shield on the outer wall.

What is myCITY+? How do I access my free myCITY+ membership as a STL CITY SC Debit or Credit Cardholder?

What is myCITY+?
myCITY+ is an exclusive membership experience created by St. Louis CITY SC to give the team's most loyal fans additional perks and benefits throughout the soccer season. It normally costs $50 to join, but is FREE to all CITY Debit or Credit Card holders.

CITY SC Fan Perks include:

Express entry to all STL CITY SC home matches
Free myCITY+ Membership*, which includes:
- 10% Cash Back on Food & Beverage purchases at all STL CITY SC home matches
- 10% Cash Back on STL CITY SC retail items at CITY Goods and CITY Pavilion or inside the stadium on matchday (some exclusions may apply)
- Priority Access to purchase tickets to single game matches before the general public
- Priority Access to purchase tickets for CITY-hosted events and non-MLS events, when available
- Priority pre-sale opportunities
- CITY Season Ticket waitlist access
- Annual fan gift
Exclusive giveaways and more! (Available to a limited number of cardholders on a monthly automatic opt-in sweepstakes basis)

Where can I see my credit card transaction history and statements?

Once you have signed into Mobile or OnlineAccess, click on your credit card account link. From the link, you may review activity and statements.

How do I request a credit card balance transfer?

Credit card balance transfer requests can be performed via OnlineAccess or our MobileAccess+ app. After logging in, select your credit card account and then select the Balance Transfer button located on the right-hand side or on the bottom.

What should I do if fraud has taken place on my lost or stolen card?

Report your card as lost or stolen in the Card Management feature in Online or Mobile Access and then please contact us immediately to file a claim at 1-866-642-6105 for debit cards, or 1-866-605-5384 for credit cards.

What should I do if my card is damaged?

You may request a duplicate to replace a card that is damaged. The card number stays the same, but the Expiration Date and CVV will change on the new card

How long are my credit card statements available?

From the date of enrollment for e-statements, the system will retain monthly statements for 24 months.